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    Refund policy

    It is important to us that you are happy with your purchase at Her Banana!
    We will do our best to solve any issues. Most items can be returned for store credit, excluding shipping.
    The following items are excluded:
    • Custom or personalised orders
    • Earrings (for health/hygiene reasons)
    • Items on sale
    Exchanges will only be accepted for these products if they are defective. All defective products can be returned.
    Deposits for custom orders are non-refundable and additional design changes may incur additional cost.
    Her Banana products are handmade so each may have minor variations and natural gemstones may vary slightly in colour. If you wish to refund or exchange an item, please:
    • Contact us within 3 days of receiving the item.
    • Post it back within 7 days of receiving the item.

    Shipping policy

    Her Banana products are handmade so orders normally take 5-10 business days to ship. Custom orders may take longer. If you require delivery by a certain date please mention this when placing your order.
    If you are ordering from outside of Australia, please note that customs processing in your country can add to the delivery time. Her Banana can not control how long customs will take.
    We are not responsible for parcels stolen at delivery.

    Privacy policy

    We do not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are securely passed to and processed by our Payment Processor.
    If you have any concerns or enquiries regarding the privacy of your data please contact us at chu@herbanana.com or write to us at: Her Banana, 238 King St, Newtown NSW 2042, Australia.

    Terms of service

    All images are owned by Chuyoung Kim (ABN: 92 537 001 208), and subject to copyright.

    Please ask permission if you would like to use any images.